| Bring your PC to me and save (bring-it-in services)
Below is a list of services I can perform for you at my lab. Remember, if a particular type of product is involved in the solution, you'll get to choose which one you want to use. I have absolutely no financial or political allegiances to any company. I work for myself and for you only.
Oh, and all materials and software are completely free of all mark-up. I make my money providing services to you, not selling you stuff you could get for cheaper yourself. It's just another way I'm completely unlike those other computer repair giants.
Bring-It-In services are billed at a rate of $96/hr, minimum ¾ hour ($72), in quarter-hour increments ($24 each). In most cases, I'll probably be finished in under a couple of hours. Two hours of my skilled labor is worth a lot more than what you'll get elsewhere.
For any of these, you'll need to bring your PC to me to have it worked on. This is by far the most economical way to have your PC repaired, and I've got more tools at my disposal, too.
Click any of the services to read a detailed description of what they entail. Also, keep in mind that the estimated time frame is just that—an estimate. It could end up taking longer, or even taking less time.
Virus/Spyware Infection Removal and Tune-Up — $96/hr.
If you're infected, it's no small thing. A massive number of the infections prevalent today actually steal personal financial information—even social security numbers—so it's a huge risk.
You may have virus protection, but that doesn't mean you aren't infected. An unbelievable percentage of the computers I deal these days with have an infection of some sort. Even if your antivirus tells you that you aren't infected, you can still be (this happens often).
It used to be you could simply scan and remove most of this stuff with the proper tools. These days, however, the removal process for many viruses and spyware is now a highly complicated thing. These programs are written solely to evade detection and subvert removal, so it takes an expert to rid you of them.
Some technicians will suggest you need to reformat your hard drive (in other words, start from scratch) in order to completely remedy many problems with infections; I don't buy that for a minute. I have never had to resort to such measures when dealing with these problems, and I've removed thousands of dangerous modules from single computers.
The methods I use to clean your PC are extremely thorough and unbelievably effective. I will check your computer for spyware, viruses, and rootkit infections, as well as glaring security vulnerabilities. Provided data corruption has not already occurred, when I'm finished, your machine will be noticeably faster and your data will be safe. No matter how many infections you had to begin with, I will clean it.
Each and every malware removal job I perform I also conclude with a mini tune-up, which includes startup optimization (manual traversal of the Windows loading points to ensure unnecessary software isn't bogging you down), temporary files cleanup, and if you choose, the installation of excellent software that will help prevent reinfection and save you money down the road.
Triple-S Tune-Up (core work) — Flat $99
This is a full-scale tune-up of your PC by someone who's specialized in PC optimization and software support for well over a decade now. It includes, among other items:
A Triple-S Tune-Up is a tune-up done right. Sometimes this service alone can double your speed.
Also, just in case you're curious, here is what I deliberately DO NOT perform:
When all's said and done, I'll provide a basic assessment of any other siginificant issues with the system and ask if you'd like them fixed while I've got the PC with me. If anything beyond the scope of the tune-up is warranted (software issues, beneficial hardware upgrades, etc.—remember, I don't mark up parts, so I've got no reason to recommend something you don't need), I'll let you know ahead of time and you can decide if you'd like to go through with the extra work.
Remember, I'm honest; you can trust what I recommend. Just ask anyone I've worked for in the past! Honesty counts for a lot today.
Advanced Data Recovery — As low as $149 or $349 (rarely higher)
(Read my dedicated page about data recovery and my methods!)
One of the worst things that can happen to anyone is a failing hard drive. Whether logical or mechanical, an enormous number of reasons can lead to a drive failure, and they're shockingly common (a lot more than you probably think).
If you end up in a situation where you believe your data is in jeopardy—for instance, you can't access Windows, your drive is making clicking noises, or you're receiving error messages related to data/memory access—then you should immediately request advice from a tech. That's because if it is in fact a drive failure, every attempt to access data on the drive can jeopardize the chances of successfully recovering your stuff.
When you contact me, we'll briefly walk through the symptoms over the phone. If, after diagnosis, a drive failure is to fault, you have two options:
If it so happens that it's a mechanical failure, I can diagnose the drive with minimal interfacing (to prevent further damage to the drive) and we can discuss your options. If you decide that the data is worth thousands to you, it's time to send it off to a specialized data recovery firm. If not, I'll be happy to go ahead and give the recovery a shot. Again, if I don't recover your data, the drive diagnosis won't cost you anything.
Where I draw the line on my drive recoveries is any place where hardware repair is necessary to read the data. That means if a heads replacement, motor windings repair, or other invasive procedure is needed, I'll stop right there and refer to you the big (expensive) leagues. I also don't do PCB swaps as they're extremely risky. It's better to have the specialists perform these sorts of procedures. Finally, if a drive image looks as though it will take weeks to complete, I will refer you.
So what's up with the pricing, you ask? Well:
Which, by the way, is still but a mere fraction of the cost of most other data recovery services! I will let you know in advance which category your recovery falls under.
Finally, yes, I can do RAID recoveries!—all RAID recoveries with up to two drives are priced at $699 flat. Arrays containing a higher number of drives are quoted on a per-job basis.
Got a problem but can’t figure out what’s causing it? I’ll run the required tests and perform the steps necessary to figure out just what’s bothering your machine. Once I’m finished, if you elect to use me for any affiliated repairs, the diagnosis is completely free (regularly, it's $50). It's all a part of my mission to make computer service fair and reasonable for everyone.
Of course, this price does not include the price of the equipment you wish to add. In most cases, I can obtain this equipment at a much lower price than you would if you had bought it at the store. If you know what it is you want to have installed, I can order it for you direct (with zero markup, as always), and installation generally will not run over one hour.
If you are not certain what it is you need or what specifications the device will require (we can discuss this prior to starting), I will need to personally assess your computer and make an informed decision for you. The diagnosis is entirely free if you bring the PC to me ahead of time.
Hardware installation can include:
PCI/Video Cards, Power Supplies, and more
I can even perform a hardware test when all's said and done to ensure everything's working.
Moving your documents from one PC to the next can be a pain in the neck if you don't know what you're doing. Even if you just want to get your desktop PC documents copied onto your laptop, bring in your machine and I'll perform the service for you. Of course, I will just need you to specify what precisely you wish to have transferred.
If you require any other form of support, I'll provide it for $96 per hour. You can request to be contacted prior to each additional hour of support if you wish. Simply bring your machine to me and I'll have it fixed for you as quickly and as economically sane as possible.