Have me come to you (on-site services)

Below is a list of services I can perform for you, right in front of you, at your home or office. Remember, if a particular type of product is involved in the solution, you'll get to choose which one you want to use. I have absolutely no financial or political allegiances to any company. I work for myself and for you only.

Oh, and all materials and software are completely free of all mark-up. I make my money providing services to you, not selling you stuff you could get for cheaper yourself. It's just another way I'm completely unlike those other computer repair giants.

On-Site services are billed at a rate of $128/hr, minimum one hour, in fifteen-minute increments (in other words, $32 each). In most cases, I'll probably be finished in under a couple of hours. Two hours of my skilled labor is worth a lot more than what you'll get elsewhere.

Click any of the services to read a detailed description of what they entail. Also, keep in mind that the estimated time frame is just thatan estimate. It could end up taking longer, or even taking less time.

Sample Estimates and Rates
On-Site Service
Estimated Time Frame
Virus/Spyware Infection Removal + Tune-up  
Triple-S Tune-up
On-Site Technical Diagnosis  
Network Setup or Service  
Device Installation or Storage/Memory Upgrade  
Personal Training Session (Computer Basics)  
General On-Site Technical Support  
Est. 1½—2½ hours
Est. 1¼—2 hours
Free with service; otherwise 1 hr
1 hr
plus any equipment
1 hr plus any equipment

Virus/Spyware Infection Removal and Tune-Up — $128/hr.
($128/hr - Estimated 1½—2½ hours labor, includes a Triple-S Tune-Up)

If you're infected, it's no small thing. A massive number of the infections prevalent today actually steal personal financial information—even social security numbers—so it's a huge risk.

You may have virus protection, but that doesn't mean you aren't infected. An unbelievable percentage of the computers I deal these days with have an infection of some sort. Even if your antivirus tells you that you aren't infected, you can still be (this happens often).

It used to be you could simply scan and remove most of this stuff with the proper tools. These days, however, the removal process for many viruses and spyware is now a highly complicated thing. These programs are written solely to evade detection and subvert removal, so it takes an expert to rid you of them.

Some technicians will suggest you need to reformat your hard drive (in other words, start from scratch) in order to completely remedy many problems with infections; I don't buy that for a minute. I have never had to resort to such measures when dealing with these problems, and I've removed thousands of dangerous modules from single computers.

The methods I use to clean your PC are extremely thorough and unbelievably effective. I will check your computer for spyware, viruses, and rootkit infections, as well as glaring security vulnerabilities. Provided data corruption has not already occurred, when I'm finished, your machine will be noticeably faster and your data will be safe. No matter how many infections you had to begin with, I will clean it.

Each and every malware removal job I perform I also conclude with a mini tune-up, which includes startup optimization (manual traversal of the Windows loading points to ensure unnecessary software isn't bogging you down), temporary files cleanup, and if you choose, the installation of excellent software that will help prevent reinfection and save you money down the road.

Triple-S Tune-Up — Est. 1¼—2 hours

This is a full-scale tune-up of your PC by someone who's specialized in PC optimization and software support for well over a decade now. It includes, among other items:

Startup Optimization - I'll manually traverse your Windows loading points and remove unnecessary programs and services from booting with the OS.

Unwanted/Unnecessary Software Removal - This includes adware and trialware of any type. I'll examine your entire list of installed applications to ensure better options do not exist.

Temporary Files Cleanup - A basic sweep of all temporary (thus unnecessary) files on the system. By request, I can securely delete data for you as well to protect your privacy.

Critical Updates and Patches Installation Advisory
- While on-site I simply cannot take the time to perform all critical updates. However, I will show you where to acquire them and even prepare the installation for you before I leave.

Plugin Updates and Application Upgrades
I will install updated versions and patches for many vulnerable browser plugins, related applications, and other programs. I'll also provide a more secure web browser configuration which is also much faster and more convenient.

Performance Tweaks
Certain systems can benefit from other performance tweaks related to corrections to the page file, TCP receive window, menu delays, and much, much more. If it's worth doing, I'll do it for you.

Device Driver Updates
- I'll take care of any particular device driver updates which may be necessary to improve the function of your devices. Please note that I only perform this service as part of a tune-up if I notice a problem a particular driver may be causing.

Security Software Updates
- This includes even switching your security suite if it seems necessary. Of course, I'll check with you first. You'd be amazed how much of a performance difference it makes when you run good security software.

File/Registry Permissions Resets
- In case you happen to be experiencing intermittent software issues stemming from a previous infection or malfunction, I can reset your file and registry permissions to help prevent future issues.

Registry Optimization - This does not mean registry "cleaning" (see below).

Service Assessment - I will bring to your attention any optional additional fixes which might improve your computing experience or performance.

Plenty of Other Stuff - The entire time I'm working on your machine, I'm also subconsciously assessing its various components and performance. Trust me; it's the nature of my perfectionism and it isn't necessarily a good business trait of mine, but it's definitely good for you as the customer. ;-) If I see anything else I can do to your computer to make life easier on you, I'll do it automatically. The list of intangibles here is too long to mention, but it's a valuable service. You just can't beat experience.

A Triple-S Tune-Up is a tune-up done right. Sometimes this service alone can double your speed.

Also, just in case you're curious, here is what I deliberately DO NOT perform:

Registry Cleaning- Registry cleaning utilities used by many computer service companies are dangerous. While they may seem to correct issues (and occasionally they can), they are also prone to removing necessary or even critical other registry keys which simply seem to be of no particular use to the cleaning application, creating serious, difficult-to-diagnose issues down the line. Windows kernel experts such as Mark Russinovich recommend against the use of these programs. I never use them under any circumstances; all registry cleaning I perform is done manually.

When all's said and done, I'll provide a basic assessment of any other siginificant issues with the system and ask if you'd like them fixed while I've got the PC with me. If anything beyond the scope of the tune-up is warranted (software issues, beneficial hardware upgrades, etc.—remember, I don't mark up parts, so I've got no reason to recommend something you don't need), I'll let you know ahead of time and you can decide if you'd like to go through with the extra work.

Remember, I'm honest; you can trust what I recommend. Just ask anyone I've worked for in the past! Honesty counts for a lot today.

On-Site Technical Diagnosis — Free with service, otherwise 1 hr ($128)

Got a problem but can’t figure out what’s causing it? I’ll run the required tests and perform the steps necessary to figure out just what’s bothering your machine. Once I’m finished, if you elect to use me for any affiliated repairs, the diagnosis is completely free (if I travel to your location just to diagnose, on the other hand, I have to charge $96 for one hour). It's all a part of my mission to make computer service fair and reasonable for everyone.

Network Setup or Service Est. 1 hr ($128) plus any equipment

If you want to share files, use the same printer between two different computers, or connect to one internet connection with two computers simultaneously, a network is what you want. Although most other companies price this as though it’s at least a two hour job, my charge is simply an hourly rate. Most of the time, the network — whether cable-based or wireless — can be set up in just under an hour. When you call to schedule an appointment, I’ll run through some questions with you regarding the brand and quality of the equipment you choose to install.

Depending on your setup and preferences, this equipment typically runs anywhere from $50 to $128. As always, if you choose to have me get it for you, all equipment will be sold to you direct from the distributor without a single percentage point of markup. Call me today and I can get started planning this out with you!

Hardware Installation or Upgrade Est. 1 hr ($128)

Of course, this price does not include the price of the equipment you wish to add. In most cases, I can obtain this equipment at a much lower price than you would if you had bought it at the store. If you know what it is you want to have installed, I can order it for you direct (with zero markup, as always), and installation generally will not run over one hour.

If you are not certain what it is you need or what specifications the device will require (we can discuss this prior to starting), I will need to personally assess your computer and make an informed decision for you. The diagnosis is entirely free if you bring the PC to me ahead of time.

Hardware installation can include:

Hard Drives - If you need more space, this is what you want. Another hard drive can often be installed alongside your old one in your computer chassis to provide it.

Optical Drives - In other words, CD/DVD/Blu-ray drives. They're inexpensive too!

Random Access Memory (RAM) - If your computer is aging and seems to be moving slowly, often installing more RAM alone can make a major difference. Of course, in most cases, this is such a quick process that you're better off opting for a Triple-S Tune-up instead.

PCI/Video Cards, Power Supplies, and more

I can even perform a hardware test when all's said and done to ensure everything's working.
Call me today to get things going!

Personal Training Session (Computer Basics) $128/hr on-site
Compare to the competition

Not everyone has time to be a nerd like myself. My wife tells me every day how much of a geek I am, and I just smile and turn the other cheek. Regardless, the countless hours I have spent with people teaching them the basics of computer operation have put me in a prime position to teach you the same things. In a personal training session, I’ll spend a full hour with you and teach you the basics of computer file organization, operation, maintenance, and security. I’ll let you in on a few tricks to make computer life easier on yourself. And I’ll try to answer each and every question you have about your computer.

General Technical Support— $128/hr on-site

If you require any other form of support, the on-site cost is $128 per hour. You'd be surprised how much I can accomplish in an hour or two. Book me now and restore your sanity!

The Highlights

$128/hr for most on-site services.
Billed in 1/4-hour increments after the first hour.
Absolute maximum charge per service of three hours! Most machines are repaired in under 1.5 hours.
Zero markup on all parts. That's right!
Complimentary mini tune-up with any disinfection service.
The most reliable disinfection service anywhere.
If you want it done right, there's just no one better.
I'm independent.
I never tie myself down to any one company's products.
I know what the heck I'm doing.
There are an awful lot of techs out there, and I know it's tough to find one to trust.
Again, I'm honest.
I won't sell you anything you don't need.
If I finish quickly, I'll gladly spend the rest of the time helping you with other matters, so you'll get your money's worth!