SOLUTION: “Click2Run Configuration Failure” when Office 2010 Starter is launched

Here’s a frustrating issue that hasn’t yet been solved by anyone at Microsoft from what I can tell. For as yet unknown reasons reasons I have now discovered (as detailed later in this article), occasionally some PCs exhibit an error when launching Office 2010 Starter (which is preinstalled on many new PCs). The error is worded as such:

“Click2Run Configuration Failure”

Although many solutions on the internet (even from Microsoft employees and the KB) suggest that a simple Repair install or Uninstall of Click2Run from the Programs and Features menu will correct this, executing the uninstaller actually triggers the exact same error message.

Update (June 2012): I have now been able to confirm that this problem is most often caused by the use of registry cleaners.  For more details on why you should never use a registry cleaner, see my blog entry here.

This error may also occur on other downloadable versions of Office 2010, but I haven’t seen it yet anywhere else. Correcting the problem with the preinstalled OEM Starter versions is tricky enough, so I decided to make that the focus of this post.

Here’s what you do to fix the problem. First, you’ll need a special Click2Run cleanup tool that has seemingly disappeared from Microsoft’s server. You can download it here:

Click2Run Cleanup Tool

Once in possession of this tool, take the following steps to correct the problem:

  1. First, be sure to have a copy of the required installation files for Office 2010. Make a backup of them if you don’t have access to them elsewhere by copying the following directory to another location:
    • %PROGRAMDATA%\Microsoft\OEMOffice14\OStarter\en-us
  2. Execute the CleanC2R.exe file from the zip archive provided above to completely remove C2R, including the virtual Q: drive containing the relevant install files.
  3. Reboot the PC, then execute the CleanC2R.exe tool a second time.
  4. Reboot once more, then execute the offcln.exe tool to completely remove Office 2010 Starter.
  5. Reboot yet again, then navigate to the ProgramData directory containing the Office Starter installation files (they must be located in the exact directory detailed above for the installation to work properly). Right-click the SetupConsumerC2ROLW.exe file and choose Run as Administrator to install C2R once again, along with a fresh copy of Office 2010 Starter.

This should finally correct the issue. If you happen to be missing the installation files for Office 2010 Starter, you can actually find them available for download in various places. Downloading the files and installing the suite is perfectly legal as long as it was already once provided with the PC new by the OEM.

If this tip has helped you, please drop me a line and let me know!

If you’re looking for computer help in the Louisville area, look no further.  Call me today and get it done right!

Donate to say "Thanks" if this post has helped save you time and money! :-)

285 thoughts on “SOLUTION: “Click2Run Configuration Failure” when Office 2010 Starter is launched

  1. Hi Steve
    Thank you very much
    So far you are the only one who solved for me the click-2-run problem,
    and I looked for quite a long time (just before I got despaired, and was about to restore my computer).
    You are indeed a rare top-level technician.
    Thanks again

  2. Hey Amit,

    Thanks for taking the time to leave your comment! It’s great to know my advice here has helped someone. :-)

    Have a great weekend,

    Steve

  3. Hi Steve,

    Great tip. It helped me too, on my Windows7 laptop which had the same problem. Thanks a lot!

    – Sanjeev

  4. Hi Steve,
    I second everyone else’s comments. Microsoft’s tech support left me more confused than when I began; yours worked. Great public service on your part.

  5. Disregard my previous post. I realize that Windows version is irrelevant to the Office version. However, after following the instructions, I received the error “There was a problem setting up Microsoft Office Starter 2010: This product must be installed to Q:. Ensure that Q: is unused and try again.”

  6. Hey Benjamin,

    The CleanC2R tool is supposed to remove the Q: drive as part of its procedure. Be sure to reboot and run it AGAIN after the computer comes back up. Also, make sure to run all the tools as Administrator if UAC is enabled.

    Please let me know if this helps!

    -Steve

  7. Thanks for your help Steve! I have a Lenovo X201 and my Q drive is where my “Lenovo_Recovery (Q:)” is located. Not sure I can erase that…

  8. Oh! Wow, that’s a new one. You can probably create recovery CDs using the Lenovo utility and then remove the partition. That would fix the problem!

  9. Dear Steve,

    Thank you so much! I suffered for a year with slow applications thinking, well it’s free so they must make it load ungodly slow to encourage sales, and I had this Q:/ drive. Once the manufacturer warranty on this Windows 7 laptop was about up, “click-2-run configuration failure” even with repair. This worked, and it’s better than ever!

  10. OMG. i have spent hours trying to solve this problem, sifting through page after page of Microsoft forums etc. Why couldnt i have found your page sooner. It works. Such a relief!! Nice one brother.

  11. I think I uninstalled an office 2010 product out of order, so I was getting the “Click2Run Configuration Failure” when trying to uninstall other 2010 starter stuff, your fix worked for me. Luckily I found your site quite early in the ‘how do i fix this” department.
    Thank you

  12. A whole evening of frustrated googling and scanning of corporate websites with a magnifying glass to no avail whatsoever.

    Then stumbling across your fantastic blog post, and voìlá! Thank you so, so much for providing this excellent walkthrough – you solved the problem the rest of the Internet failed to fix. :)

  13. Thanks Steve! You are definitely a life saver, I am so glad I came across your site after only a long search. After trying a couple of other suggestions I started to doubt that there was a simple solution, but you proved otherwise.

  14. Steve – please help! I accidentally uninstalled the starter version and am needing to reinstall it… where can I get it??

    Thanks

  15. Thanks very much! I have an assignment due in two days and was panicking a bit! I was lucky that when I opened one of my documents it gave me the option to automatically install Office starter again so I didn’t have to download any of the files. This being on Windows 7. Thanks again.

  16. THANK YOU! Clean up tool and step-by-step WORKED! Everything back to normal! THANK YOU!!!!!

  17. I can’t believe this had to be so difficult. However your instructions worked perfectly.

    The pain was individually downloading 33 files from Microsoft…

    Thanks – I’ll certainly recommend your solution if I’m asked to fix this problem again.

  18. Just encountered this issue this morning and your instructions made it such an easy fix. Thanks so much! :)

  19. Wow! I can’t thank you enough. You made it so easy. I’ve been trying to fix this all day and can finally get back to my report. Will definitely recommend your instructions to anyone else who encounters this problem. :D

  20. seems to work good. not sure if this is related but after the first reboot I saw some obvious pop up about spyware called “PC cleaners”. I disabled it from running on startup and everything seems ok.

  21. It worked – thank you. But I have a little problem. The saved file Excel Starter 2010 does not seem to excel. How do I restore the icon Excel? Associate it with what? Does it also have a way?
    Regards

  22. Hey Jerzy,

    The problem is, the virtualization aspect of Starter 2010 makes file associations a serious pain if they’re corrupted for any reason. It may be better to uninstall all other versions of Excel first, then wipe out Starter using the above steps and try reinstalling it again from scratch. This will likely fix the problem.

    If it doesn’t, I may need to investigate on a machine I have (next time I install it) to see what the correct registry values are for the file associations. If I’m not mistaken, at least to create a shortcut you can use the following codes:

    On a 64-bit system:

    Excel 2010:
    “%COMMONPROGRAMFILES(X86)%\microsoft shared\Virtualization Handler\CVH.EXE” “Microsoft Excel Starter 2010 9014006604090000″

    Word 2010:
    “%COMMONPROGRAMFILES(X86)%\microsoft shared\Virtualization Handler\CVH.EXE” “Microsoft Word Starter 2010 9014006604090000″

    On a 32-bit system:

    Excel 2010:
    “%COMMONPROGRAMFILES%\microsoft shared\Virtualization Handler\CVH.EXE” “Microsoft Excel Starter 2010 9014006604090000″

    Word 2010:
    “%COMMONPROGRAMFILES%\microsoft shared\Virtualization Handler\CVH.EXE” “Microsoft Word Starter 2010 9014006604090000″

    Hope this helps.

    Steve

  23. One more word of warning: WordPress apparently likes to convert my quotes to angled quotes. When using the above shortcut codes, be sure to delete and RETYPE all quotation marks!

  24. When waiting for your answer i klickt right on the word and excel file and changed the opening with exel instead of advanced something. Than I closed and it worked well but with other icon for the word and excel documents.

  25. It worked.First had to remove old Microsoft office a.nd then only first stop above. Thanks

  26. This was brilliant.. so simple steps and clear as well..
    You saved my day mate.

    Cheers

  27. This was infinitely more helpful than almost anything I’ve ever read on Microsoft’s website. Thank you so very much! From now on this website will probably be the first place I check when I’ve got issues I can’t figure out. Thanks again!

  28. Many many thanks – I’ve been trying for hours to get rid of the stupid click-2-run thingy. I’ve restored my laptop to an earlier time about 6 times with no luck. I was a little scared to try your solution as I didn’t want to loose microsoft altogether and have to purchase another one, but after reading a few feedbacks thought I’d give it a try. I am now glad I did as I can now view my word and excell files again – you are brilliant xxx

  29. Thank you for taking the time to post this and help me and others. I tried it and it finally corrected this problem. Many thanks!

  30. Thank you so much! I did it once and it worked, however for no apparent reason Starter disappeared again. I’ve done it again and so far so good. You’re a lifesaver.

  31. Thank you soooooo much Steve! It worked perfectly. We got my friend out of a bind.

  32. hi steve,
    how can i::
    copying the following directory to another location:
    %PROGRAMDATA%\Microsoft\OEMOffice14\OStarter\en-us

  33. Try this:

    Click Start > in the search box, type:

    cmd /c md %SYSTEMDRIVE%\OfficeBackup & copy /y %PROGRAMDATA%\Microsoft\OEMOffice14\OStarter\en-us\*.* %SYSTEMDRIVE%\OfficeBackup & @echo Done! & @pause & explorer.exe %SYSTEMDRIVE%\OfficeBackup

    and press ENTER. Let me know if this works!

  34. yah it worked, made a backup, thanks very much
    my question now how can i ::Run the SetupConsumerC2ROLW.exe file

  35. No idea why, it’s gone again! I wonder if System Mechanic could be the problem when it cleans up the registry?

  36. Absolutely. I mention on my website the dangers of registry cleaners. They are rarely helpful and often damaging to a system, sometimes causing irreversible damage. The reason is that there isn’t any way that a program can know with certainty what is and is not needed within the registry hives. Even if a significant amount of unneeded/inaccurate data is located, the effect on performance is always negligible. I never use them in practice and always recommend against them.

    My best advice is to fix the problem again, then uninstall System Mechanic and cross your fingers that you don’t run into any other strange problems it may have created down the road!

  37. Thank you for publishing this helpful tool. I have downloaded the file and have followed the easy to follow instructions.. and yes I can also say it works!!!

    I cannot thank you enough for getting my Office 2010 up and working again; on which I am very grateful.

  38. My “second copy” (I was entitled to run Office 2010 Student/Home on two computers) suddenly went “Click2Run” on me, and claimed that the internet wasn’t connecting. Office refused to function after that, and ONLY this solution solved the problem. I couldn’t find the listed file in the Office14 folder, but I simply redownloaded the “full” file since I’d saved my product key. Thank you so much for providing these instructions.

  39. Thank you so much for posting this! I finally figured out why Microsoft Word wasn’t opening on my laptop and your guide fixed the problem completely. Thanks again.

  40. Thank you so much. This is the only advice that actually worked for my office starter issue!

  41. Perfect.. Too good.. This worked for me.. Microsoft site too doesnt give a clear solution for this problem.. Thanks a lot Steve..

  42. You are a true life saver!
    I do all my schoolwork at home and I can’t afford to buy the full version, without this I would’ve! Thank you so so so much!

  43. Thank you so much! I am a business owner, but not computer saavy. Your instructions were clear, even for me. Thanks!

    Laura

  44. Hello Steve,

    I have been working on my Click2Run problem for several days now and I thought I would just bite the bullet and buy the Home/Student Office. The young man at the store told me that the installation would remove anything that was a problem. Welllllllll, when I downloaded the Office product, I had the installation error about C2R preventing the installation of my new fancy Office 2010. I knew I was in trouble when my two granddaughters could not help me. I could not uninstall C2R. So I began searching for and reading anything I could find about the now infamous C2R Configuration Failure. That’s when I stumbled into your site and found your info on removing C2R and Office Starter. I followed your instructions and now have my fancy new Office 2010 running and I can finally continue my work. Mostly I use Word and some Excel.

    I am not sure of your reasons for going through all the work and research to post your tips and techniques but I am most grateful that you do. Thanks so much for the help. Things were looking a little bleak for a few days. Too bad for me you aren’t closer to Sussex, Wisconsin.

    Again, thank you.

    Jim

  45. Thanks for all the continued comments guys! I’m thrilled this worked for you. If you have any more questions I would be happy to try and help. :-)

    Jim, well, I guess that proves that it also applies to pretty much any other flavor of Office delivered/supported by the C2R framework. It makes sense that it would, but I just hadn’t witnessed it myself yet. It’s good to know that the same solution also works in those instances.

    And just for the record, the return is pretty minimal in terms of posting up these fixes on a blog for all to see. It nets me some hits to the site, certainly, but it doesn’t help me much with local business. Nevertheless I enjoy it, and truly, it’s most often meant as a future reference for myself than anything else! Once I articulate and post a fix, I’m more likely to remember how I did it later on, and plus I can always refer back to the article if I need to know how to do it all over again! ;-)

    For what it’s worth, though, I can perform remote service. So if you ever need anything and you want to get in touch… I have done nationwide service before! Just let me know.

  46. thank you very much.
    MY PROBLEM SOLVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.
    YOU ARE DOING GREAT SERVICE TO US……
    THANK YOU ONCE AGAIN…………….

  47. Hi Steve,

    I’m having the click2run configuration error trying to bring up excel. I have not tried your
    fix to the problem. My question is how much would you charge to fix it remotely?

    Thanks,
    Paul Tucker

  48. Hey Paul,

    I’ve done a couple others here and it generally takes around 20 – 30 minutes depending on the speed of the PC, the AV installed, etc. That’s around $25-35 if that’s cool with you!

    Let me know and I can tell you how to get things set up for me. :-)

    -Steve

  49. Completed steps to #5 rebooted again then started office 2010, starter was there ran it to install and agreement. Thanks for your help clicktorun and your easy to follow instructions done the trick.

  50. Ok You win the grand prize. I hate the 2010 program it locked and i couldn’t get help. Microsoft was worthless on this one. Thanks

  51. To anyone with a computer software problem you want fixed remotely:

    I had a “Click to run” problem with the Office Starter, Steve had the problem resolved
    remotely in less than 40 minutes.. I’m one happy computer user.
    Thank you Steve..

    Paul Tucker

  52. Spent nearly 2 days trying to get rid of Starter on a new Win 7 machine so that I could install a full version of Office without errors. This worked perfect… Thanks!

  53. I am using Windows 7. Having a little trouble with Step 5. Have not been able to locate the ProgramData Directory. A little more explanation –please. Thanks.

  54. Maroon,

    It’s a system hidden directory. The easiest way to get there is to open any Windows Explorer window and type %PROGRAMDATA% in the address bar.

  55. Thought I was home free, but still having a problem.

    When I click on a document–either Excel or Word–the document displays as normal. I would assume that means the Starter versions are installed.

    However, if I want to create a new document of either kind, I cannot find a program to “click” on to start the program.

    Help?

  56. A little further clarification. If I open an existing document, I can use the file function to the point where I can get to a new blank file of either kind. I just can’t find an entry in the programs listing or in the programdata file to start Word or Excel from scratch. This seemed to be working yesterday. Am I just missing something very obvious?

  57. Thank you sooo much for this. I had been unable to use MS Office since I bought my laptop last year until I tried this tip. Well done.

  58. Thanks very much, I too spent hours trying to sort this out & even did a reinstall of Windows 7, but nothing worked. This has worked perfectly.

  59. Thanks a bunch…..this whole installation is a mess….on top of this the ‘starter’ program was on my system and I had installed the full home version and NEITHER would work due to the issue with the click to run hangups. thanks for the info and files! curiously the 3rd step didn’t show any MS office products installed but office 2010 still showed in the control panel for install/remove still

  60. Hey Steve. The local computer store (Future Shop) said MS Office 2010 Starter was un-repairable (click2run error). You proved them wrong. It took me a while but my previous experience in working in the root directory really helped. Thanks a million from Penticton, British Columbia in Canada.

    dh

  61. Thank you very, very, much!!! I am not tech savvy at all, but your instructions were easy to follow and I did not encounter any problems. Thanks again.

  62. Hi Steve, I too spent several hours trying to fix whatever it was that had gone so horribly wrong – I have no idea what happened. Working one minute, broken the next. It took me a couple of goes, but what you suggested finally did work. Thank you so much. LIFESAVER x

  63. Hi Steve:

    After spending a couple of hours trying to repair this problem for a friend, I happended on your solution. Thissolved the problem. Thank you for taking the time to post this detailed solution!

  64. Hey Steve

    It is now 215n hrs on day four of trying to fix the damned problem using our chums in the so called “microsoft help and support”. in a sum total of ten minutes you had me back up and running again. You Sir, are a genius. Thanks very much indeed. I have added your page to my favourites as once i have slept off my Microsoft headache I will be returning to find out if you can assist me in other issues that seem to have cropped up .

    Thank you so very much sir!!

    cheers

    tim

  65. Remarkable. More than a year on and almost certainly the most definitive solution out there.

    Microsoft should honour you somehow, like naming their next OS after you…
    “Windows Steven”?

  66. LOL, I don’t think that version of Windows would sell very well, Mike. ;-)

    Thanks to everyone for the continued feedback. I’m glad this has helped you!

  67. hi,

    i tried to follow your steps, all of them worked perfectly except the last one. when trying to reinstall office from the program_data folder i got an error in the end, i think it was step 4 or 5 of the installation process. it said that i would need to run it again but the same error appeared. i used system restore to get back to the initial state, meaning click2run configuration problem

  68. in fact, when running cleanc2r.exe i can see in the console that click to run cannot be uninstalled…

  69. Thanks. This worked perfectly. Very easy solution to a frustrating problem.

  70. Hi Steve
    I have a question. First let me stress that I am computer illiterate. Question is I hade the Microsoft starter on my computer when I bought it(it was limited/basic). For some reason it stopped working so I had the bright idea of uninstalling it then reinstalling it. Now it won’t let me install anything unless i have a key code. When I get the key code it says I cannot download because I had a previous office on the computer. My click to run is gone. I also have a q drive which says its protected and I cannot access it. Any suggestions or am I just in a hot mess. My computer is a refurbished but only a yaer old. Do I have to get a new one because of this. Thanks ahead for the advice.

  71. Hi!

    i just wanted to add my thanks. this process worked and I’ll be adding it to our DataBase of fixes but with all credit to you.

    thanks agin.

  72. Hey jeaniene,

    It sounds to me like you could probably use the same steps as above to correct your issue. The only difference, of course, would be that rather than running the C2R installer for Starter Edition, you’d instead replace that with the installer for your current paid version of Office.

    Tino,

    Thanks for the feedback! I’m glad I was able to help. :-)

    Everyone else,

    Thanks again for the continued comments. I am thrilled this worked for you.

    -Steve

  73. Thank you sooo very much. I am so glad you have taken the time to help. I’m in Southern California, so if you need anything let me know.

  74. im quite lost with all those techie terms, being a computer novice, i find hard to follow those instructions. can you make it simpler? thanks

  75. Thank you for saving this tool because I couldn’t find this tool for years and a reminder to correct a mistake that was caused.

  76. Steve,

    Thanks, I stumbled upon this website after looking through countless websites of useless information from microsoft. I wish I had found your site before getting System Mechanic. What a terrible product, I was starting to wonder why every single day I had so much stuff it was telling me to get rid of.

    I have since saved your clean up tool and gotten rid of System Mechanic. Thanks so much!

  77. Hi Steve… may i add my thanks to you for this fix.. I should know better.. had the same problem with using CCleaner which “cleaned” Office 2003 some years ago…
    Will be removing System Mechanic immediately.. However are there any maintenance tools out there that can be used?
    Cheers from Sydney…

  78. Thanks everyone — I really appreciate your feedback, and I’m glad this helped you!

    Hey Geejazzer,

    That’s the beauty of it: you really don’t need any sort of maintenance tools beyond general checkups and preventive measures. Meaning:

    1) Keeping at least 15% free space on your drive in Vista and 7 so that automatic defragmentation can occur (in XP you have to schedule it manually),
    2) Ensuring everything is up to date (security and plugins especially as they’re your front line of defense),
    3) Performing an occasional hardware health scan if one is available to you via built-in utilities (such as PC Doctor), and
    4) Probably an annual check-up by a tech you know just to tie up any other loose ends or catch problems early on.

    There’s no reason to bother with much of anything else. I find that too often my customers are fooled by previous techs into overthinking their maintenance of Windows. For the most part, everything you do to it beyond this is either marginally effective or harmful. It actually does a pretty good job of managing itself and unless you’re well aware of how to spot specific problems and solve them, there’s no good way to go about trying.

    PS– I know you’re in Sydney, but if you’re ever in Louisville, of course, you should have -me- do the yearly check-up! ;-)

    Hope this helps! :-)

    -Steve

  79. I see it, I believe it, It’s finally fixed! It was C2R itself that was lunched… not any of the starter apps… and no one at MS or anywhere else seemed to be able to get that through their heads. After many weeks of searching I found the answer in the last place I looked … triplescomputers.com… which from now on will be the first place I look!
    Many Many Thanks

  80. Your Click2Run Configuration error solution may help my problem. Can you confirm that you think it will.
    I uninstalled Office Starter 2010 (a major aggrevation) to get files to open with my Office 2010 instead of that blasted Starter 2010.
    I get this request to activate Office 2010 but I already have and when I click Activate it says it can’t.
    Can I use your above solution and stop after step 4 where it completely removes Starter 2010?
    Do you think I can then double click on a word file and it open in Office 2010?
    Thanks

  81. Thank you so much. These kind of issues always plague me and usually I find no solution no matter how much I look for an answer. I did what you said and now everything’s working 100%

  82. Hey AiQuoc,

    I think I’d do the following:

    1) Create a System Restore point first.
    2) Follow through with ALL of the above steps EXCEPT #5.
    3) Either:
    –a) Install Office using your disc or downloaded installer, or, if you don’t have one…
    –b) Reinstall your full version of Office using an MSI installer. To do this, visit this page and SKIP steps 1 – 4:

    http://office.microsoft.com/en-us/excel-help/click-to-run-switch-%20to-using-an-msi-based-office-edition-HA101850538.aspx

    4) Let me know if this works for you! :-)

    To everyone else,

    Thanks for the continued feedback. This solution is now one of the first search results listed thanks to your taking time to post your comments. This will help other people in the future! :-)

    -Steve

  83. I’m sorry I tried to reply earlier but my computer froze.
    I will try what you suggest and I’ll let you know if it worked.
    Thanks for the suggestion.
    AiQuoc

  84. I went to your link. It looks like it wants me to purchase Office or an MSI installer? I already have purchased Office 2010 so I don’t understand the need to purchase MSI installer. Can’t I simply re-install my Office 2010 after your step 4 above?
    Thanks
    AiQuoc

  85. I solved my “Click 2 Run Configuration Failure” quite simply. I switched users or you can create a new user. Restart computer. Log in to that new user. Go to “Start”, “All Programs”, “Microsoft Office Starter (English)”, “Microsoft Word Starter 2010″. This will reload the program and fix the Failure problem. Do the same for the Excel. Switch users and Log in again to your own. That’s it. It worked for me.

  86. Thanks for this, i think this will probably fix my problem. Office Starter was preinstalled on my laptop, and i installed Office 2010 after using Office Starter for awhile. I never had any problem when opening documents downloaded in Chrome, but in Internet Explorer it would open them up in the starter version. I figured I’d uninstall the starter, but then when i try to open documents that I downloaded i get the stupid Click-2-Run configuration failure error.

    I’m trying the Repair feature in Office Professional Plus 2010, but it is hanging and I don’t know if it’s actually doing anything. Should I just uninstall all office programs? Or do what you suggest above?

    Thanks!

  87. Hi Steve,

    Thank you very much!!

    This has solved the problem easely.

    Greetz,

    Cindy and Rik

  88. Helped a friend fix this error message using remote software, these steps worked like a charm. Thanks!

  89. every step worked great! only problem is I tried downloading office 2010 starter but I have no idea if I clicked the right link ince on the page because it wont work :(

  90. You can do what Microsoft can´t! I just bought a new i7 64 bit setup. I´m English but as I live in Spain, it´s all but impossible to get a pc with windows in english. I bought my 64 bit English Office setup online direct from MS uk. Their so called workaround to remove click2run just did not work :((. I followed your instructions to the letter and all worked just as you said. Many Many Thanks! :))))

  91. Michael:

    Thanks…. ?? ;-)

    Everyone else,

    I appreciate the continued feedback! I apologize for not getting around to answering every single question; I am doing my best. I stay pretty busy these days, so my blog is for those moments when I have a small bit of spare time! :-)

    Let me know if you are still having any issues and I can try to help.

    -Steve

  92. hello steve,could you please make a video of this and post it in you tube,,i didnot fully understand to do it step by step,,, as i am not that good in computer field,,looking at the video would be a great help,,please help me i am stuck here,,another question,,is it possible to get evey word documents back after we fix this click2run error..

  93. hello steve.
    this is dracs again.i got the word documents back even though i had no idea where it was leading me,completely no idea about the procedure..as far as saving the file ,what i did was copied the word started and pasted it to the backup folder in c drive..did i do it right?? another question is while i was runing the cleanc2r , a mesage appeared like no path ways something msizip path missing,,blindfoldedly i ran the msizap file aswell,not knowing where it would lead me ,,,was that a right thing to do???anyways i got the files back..i can see that the Q drive is not there anymore,,will that be a problem for my pc? do i have to download the word starter again …cause i dont see the reason why i should cause it functioning …and the icon of the word starter is not there anymore ,,its like square box inside a box ,,how do i get the icons back …will it be okey if i dont have the icons back and just start working with what i have ,,if there is anything i did wrong please let me know and lastly thank you so much for being generous enough to share this knowledge with us ,,thanks.
    dracs.

  94. Hey dracs,

    If you follow the procedure step by step it will work perfectly. The steps guide you through backing up your existing Office 2010 Starter installation files (which it sounds like you did, and that’s good) and then completely removing all traces of Office 2010 Starter and Click2Run. Following that, reinstallation is easy using the files you backed up during Step 1.

    -Steve

  95. It works again! But the the word and excel icons have been replaced with the windows default ones. Any suggestions?

  96. Steve,
    I have a new laptop with office starter 2010 installed. I activated the starter version after which I was able to open the word and excel applications o.k. A few days later I tried to open a word document and all I get is the opening arrow spinning for about 10 seconds then nothing happens. I have tried numerous ways to open the document to no avail. When I try to launch the word and excel applications the same thing happens. I do not have a Q drive installed on my computer. When I tried to go to program files to “fix” c2r I get the c2r configuration fail error. I do not get this error when I try to launch word or excel. Any ideas on what is happening or how to fix this other than doing the complete uninstall and reinstall as stated previously?
    Thanks for your time!

  97. Danny,

    Hmm, that’s odd. You may be able to manually set them, but I’m not 100% sure. Do you mean they’re blank on all Word/Excel files?

    Glen,

    I’m pretty sure you’re stuck with a reinstall of Starter. It doesn’t really take that long; just around 20 minutes or so. Your situation sounds pretty bad, almost as though a partial install completed or something. I wouldn’t fool with it and just reinstall them as detailed instead.

    Let me know what transpires!

    -Steve

  98. Hello Steve, I am trying to use your CleanC2R.exe solution with a netbook, Windows 7 starter and with Office 2010 Student / home installed over the top of Office 2010 Starter (which was pre-installed I believe). Download the cleanc2r ZIP file and it contains 4 files. Attempt to run cleanc2r.exe and get an error “Can’t find msizap.exe in the path”. The file is one of the 4 files n the ZIP package. Any clues?? Thanks, Frank

  99. Hey there Frank,

    Be sure to UNZIP all files before attempting to run any of them. That error message signifies that one of the files cannot be located in the current PATH. In case you’re curious, the PATH variable is a system-wide variable (with a small user-mode extension) which references which folders to check when a program is called without a path specified. In addition to the PATH variable, the first place Windows always checks, by default, is the current folder. If, however, the other files haven’t been unzipped, they aren’t in the current folder for use. Zip files don’t count as folders in spite of the fact that they are displayed as such.

    Hope this helps!

    -Steve

  100. Thanks for the fix! It worked. And I was, by the way, running System Mechanic. I will either remove it from my computer or opt out of the registry cleaning feature, if possible. Thanks again!

  101. thanks a gazillion. had been trying yo use mostarter2010 for 3 days and nothing i tried would work.. then i stumbled upon your solution and it worked great. can now read/write word docs

  102. I’ve spent hours trying to sort this, finding no help on the microsoft website, and the advice on forums hasn’t worked, this is the only thing that did work, although I didn’t do step 5, I just reinstalled it from online using the link on the product case (no disc drive on here), so thanks very much!

  103. Hi Steve,

    Great – Thank you. This worked a teat on my Dell (that came pre-loaded with the MSO Starter) and after losing it when trying to load a full version of MS Office which I thought was a multi-user version. Top Man!

    Regards Trevor (UK)

  104. Steve,

    This web page was very helpful. Thanks for putting up such thorough instructions and useful tools. Very much appreciate your expertise. Much better solution than the other alternatives. -Scott

  105. I had a guy remove a virus. He said that he would have to take it back to factory settings. (My laptop came with Office Starter.) I couldn’t get him to help me with this problem after I paid him. Anyway, you have saved the day. This was so easy! Thank you so much!

  106. Steve,
    THANK YOU! YOU SAVED THE DAY! After weeks of agonizing attempted repair and googling various websites, your solution fixed the problem within 15 minutes. THANK YOU, YOUR A GENIUS!

  107. How can I ever thank you!!! Your blog is very helpful and the directions were crystal clear, thanks so much :D I was frantically searching for answers for my problem with the MS office starter in my laptop. Thanks to you it working perfectly fine now :) thank you so much for this. :D

  108. Thank you SOOO much. I followed the steps and it worked like a charm!
    This, after a year of not being able to access my documents and resorting to google documents instead. Thank you!

  109. Woooot! this was the solution that I was searching high and low all over google. thank you so much – Champion!!

  110. Thank you!!! This saved the day. Really appreciate you sharing this fix, I was very worried while browsing the Microsoft support forums!

  111. Thank you … thank you … thank you … (bookmarking TripleS homepage…done) … Thanks again

  112. Thank you SOSOSO much for this fix. I have been struggling with this annoyance for a LONG time. I truly appreciate your concise and helpful solution.

  113. Thank you !!! Yeah, after hours of trying to fix this program, it finally works!! Woo Hoo! Thank you for taking the time to help all of us!!

  114. Great instructions! Unfortunately I seem to have a knack for having even the clearest solutions not work for me. While running CleanCR the first time it seems to hang up on “Removing Softgrid Service SftPlay…” I can’t see any such service or executable running; is it waiting for an event that’s not going to happen or is it really supposed to take hours for this to run?

  115. Kevin,

    This should only take a few minutes to complete. If you open up an elevated command prompt and type the following:

    sc query SftPlay

    What results?

  116. Half an hour later the prompt is still sitting there with no response. (This is my daughter’s laptop; she’s had viruses in the past which I cleaned off with MalwareBytes. It’s possible they hit something I didn’t know about.)

  117. I would be interested to hear what happens if you run that command. If that doesn’t reveal the problem, some other things that could cause this include:

    1) Corrupted permissions in the registry. This can be fixed using a Full Permissions Reset. Let me know if you need help and I can try and assist.

    2) A failing hard drive. If the drive is going bad, these sort of spontaneous failures to access particular files or registry keys often begin to occur.

    You could also try running the CleanC2R tool within Safe Mode, but there is no guarantee it will work there (I’ve never tried it). Before trying this I would at least try the sc query command I posted earlier.

  118. Sorry, I wasn’t being clear. It was the ‘sc’ command that still had no return after a half hour.

  119. Kevin,

    Gotcha. Okay, I’d suggest trying this:

    sc config SftPlay start= disabled

    Note the space after the = sign.

    Post the resulting response from the system here if you don’t mind.

    Then reboot the PC and try again with the CleanC2R program. Let’s see where this gets you. :-)

  120. No response from the system at all. In fact the only response I can get from any sc queries is the help information. Not even just “sc query” ever comes back. I can’t see anything in the services window that looks like SftPlay.

  121. Hmm, this is actually beginning to sound an awful lot like malware. I know you mentioned cleaning it off in the past… any other symptoms now? The problem is that many modern infections are very sophisticated and thus are not detected by mere scanners. Two of the most common rootkits, TDSS/Alureon (Pihar variant) and ZeroAccess can both lead to this sort of behavior. Don’t attempt to hunt for/clean them on your own or you can end up with an unbootable system.

    Or it could still also be a bad hard drive possibly. I would not rule out either. Permissions are beginning to sound less likely as a cause, but until we rule out the possibility of a bad drive (or at least back everything up which is important), it isn’t a good idea to perform a system-wide permissions repair.

    Check your system event log for clues:

    Start > in the Start Search box, type:

    eventvwr.msc

    And press ENTER. You may find some help here if you filter for Errors and Critical in both the Application and System event logs.

    Also look for any errors with “disk” as the source. While certainly not always present, these often can indicate problems with the system hard drive when Disk 0 is referenced.

  122. No other symptoms, other than this everything seems to be running find. Nothing odd in the event logs, no reference to disk at all. You’ve given me a lot to go on, thanks so much! It seems like the most prudent course for her at the moment is to switch to OpenOffice and keep an eye out for other suspicious software activity.

  123. Really?! REALLY?!?! It was that easy?! I can only echo the sentiments of others when I say THANK YOU for this solution! Like others, I have spent HOURS searching Microsoft Forums and other online avenues to solve this problem (2nd computer I have encountered this with).

    I wanted (did, actually) to yell expletives in frustration when tackling this problem. Now I want (did too, actually) yell expletives in elation at how simple and effective this solution was!!!

    I will also agree that the instructions could use a little ‘dumbing down’ for us non-computer speak types. Perhaps a list of instructions with screen shots of where to look for stuff. Things like ‘execute’ when that’s not a word Windows uses (Run, instead?), and exactly how to search the ProgramData directory in Step 5. I eventually stumbled through it, but it was a sheer guess on my part at times as to what some of the instructions meant.

    For all of you reading this and preparing to perform the steps, I advise you write down the 5 steps EXACTLY as worded (I took a pic of the screen and just referred to it). As you go through system reboots, you will lose your page and time looking for it each time.

    Once again, THANK YOU for taking the time to do this for us!

    Thomas H.
    Civilian Contractor, Afghanistan

  124. i have completely uninstalled office 2010 that was pre-installed on my laptop i bought from lenovo . i have product key how can i get it back? i tried

    http://office.microsoft.com/en-gb/products/microsoft-office-2010-backup-FX101828860.aspx?CTT=5&origin=HA101828490
    your Office 2010 Product Key provided represents a product which is not eligible for free download. Please re-enter your Product Key and try again, or check the list of eligible products. If this does not work, you may be interested in downloading a free trial or purchasing Office 2010 products at http://www.office.com please help me regarding this

  125. Steve, you should probably set up a donation link for those members of the public whom have resolved the issue on hand due to your informative post, especially considering the vast amount of positive comments and more importantly, happy members of the public thanks to your post. I’m sure there are many people (such as myself) whom would like to express gratuity in terms of donation per such a fantastic, unique (ie: haven’t found a solution to this on any other site per google search, seems like yours is the unique one of few, if any at all) post.

  126. UPDATE: Steve, here is something for you to look into! I think I have found what has caused this issue for me. After running the initial CleanC2R, I used my computer as normal and a couple days later the problem reemerged. In that time I had; restarted my computer multiple times, run a deep scan (including Q drive), used multiple Office files, and clicked OK when the window for Office Updates appeared.

    I ran CleanC2R again and did each of the above one at a time to see if I could isolate the problem. After multiple reboots, two Deep Scans, and accessing multiple Office documents I encountered no issues. However, upon clicking OK to the Office updates, the problem occurred yet again shortly thereafter.

    Therefore, After a third CleanC2R, I now click Cancel when the update window appears, and I have been trouble free since.

    On my previous computer with this problem I did have CCleaner installed. On this computer I did have Defraggler. I uninstalled it after the first issue after reading your advice on cleaners. There is still a link to this problem with the Office updates however.

    I agree with Rasta, I think you should have a DONATE link. I would gladly contribute for saving my butt with this problem. Computers are hard to get over here (cannot be shipped because of Lithium Ion batteries) and I need Office for my job.

    Thomas Hess
    Civilian Contractor, Afghanistan

  127. Guys,

    Thanks again for all the kind comments and feedback. I’ve taken your (Rasta & Thomas) advice and provided a small “Donate” button on the right-hand side of my blog posts now in case anyone wants to say thanks. :-)

    Thomas,

    That’s bizarre that it’s only seemingly occurring following an update. Updates to the Office system are pretty important as they include security patches. Plus, I install these same updates on hundreds of PCs that I configure for clients of mine without any issue at all. There must be something else occurring in conjunction that is triggered by the updates once installed. I wonder if there’s some way to isolate the source of the issue.

    I would be curious to see if the same problem persists after a full permissions reset is performed on the registry. If you feel like performing any additional experimental work on your PC here (and if you’d like to try and install the updates successfully), you can also try this to see if it makes a difference:

    1) Download/install this tool to the default location: http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe-4a91-93cf-ed6985e3927b&displaylang=en
    2) Click Start > in the Start Search box, type notepad “%USERPROFILE%\Desktop\reset.bat” and press ENTER. Say Yes when prompted whether or not to create a new file.
    3) Copy/paste the following into the notepad file:

    if exist “%ProgramFiles%\Windows Resource Kits\Tools” cd /d “%ProgramFiles%\Windows Resource Kits\Tools”
    if exist “%ProgramFiles(x86)%\Windows Resource Kits\Tools” cd /d “%ProgramFiles(x86)%\Windows Resource Kits\Tools”
    subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
    subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
    subinacl /subdirectories %SystemDrive%\ /grant=administrators=f /grant=system=f

    4) Save/close the notepad file, then head to your Desktop. Right-click the reset.bat file and choose Run as Administrator.

    This will reset all permissions on files and registry keys on the drive so that the Administrator and System accounts have full access to them. I wonder if a failure during install due to permissions might be causing the weirdness that we’re seeing post-updates on this machine. Let me know if you do decide to try this (there’s no harm in it!), and if not, it’s no big deal!

    Thanks and talk to you guys soon,

    Steve

  128. Fantastic post, very thorough and got to the root of the problem. Much better than the numerous posts that attempted to use the un-install/re-install feature of the Control Panel.

    I appreciate the help, and highly recommend this post for anyone experiencing this issue.

    -Josh Gilbert

  129. Well I am running Windows 7 and I tried to use this solution to reset the file associations for .xls to automatically open with MS Office Starter but it didn’t work. I thought that doing this would reset all of the file associations but apparently not.

    SteveM

  130. Hey Steve,

    First off, nice name ;-)

    Secondly, please try this:

    Open a Command Prompt window (Start > in the Start Search box, type cmd), then type assoc .doc at the prompt and press ENTER. What is the result?

  131. Hi Steve,
    Thanks for the very useful information!
    I have a further question, though.
    Could I just stop at the reboot after step 4 if I just want to get rid of the whole Office thing? I have LibreOffice and it works like a charm. I just wanted to delete the Q directory and wipe that “30015” error from view!
    Thanks again.

  132. Hey I am really hoping this will help me. However, the link provided earlier about reinstalling Microsoft Starter is not valid. It appears they took it down in November 2012. Is there somewhere else I can go to do this? Also how do I backup my files that were saved in this program? Thanks so much..love this site!

  133. Alex,

    Certainly; there should be absolutely no harm in doing so. However, if the uninstaller works from within Programs and Features in the Control Panel, that’s always a better first option.

    Stephenie,

    Looks like the links were taken down due to a DMCA request. If you already have the Office Starter suite installed, however, or if it originally came with your PC and you didn’t uninstall “Microsoft Office 2010″ from your Control Panel, you shouldn’t need to redownload the files anyway. You can instead find them here:

    %PROGRAMDATA%\Microsoft\OEMOffice14\OStarter\en-us

    Try opening your Start Menu and typing in the Start Search box:

    explorer %PROGRAMDATA%\Microsoft\OEMOffice14\OStarter\en-us

    Then press ENTER and see if the directory opens. If it does, all you need to do is follow the steps in the original post to repair the installation.

  134. Steve,

    Sorry for the delay! I downloaded the microsoft tool and typed the command in the Start search window in step 2. I received the following X message: Windows cannot find ‘C:\Users\Administration\Desktop\reset.bat’. Make sure you typed the name correctly, and then try again.

    I performed this attempted in both my user and administrator accounts and ensured that the %command was typed properly.

    Thomas Hess
    Civilian Contractor, Afghanistan

  135. Steve,

    I was able to get that code into notepad and run the .bat as an administrator. Upon receiving the C2R Update notification, I clicked ‘OK’ this time.

    Afterwards, upon attempting to open a Word document, I ran into the same issue. When opening the document, the window says ‘Processing…’ and my download notification on the task bar says that Office is ‘downloading items and that the program may appear to be unresponsive.’

    After several minutes, the dreaded C2R App Manager box appears stating that Office 2012 needs to be repaired! This confirms that something about the update is causing this problem for me.

    Note that I have tried to run the C2R update on my Admin user account as well, with the same results.

    -Thomas Hess

  136. Steve,
    OMG Thank you so so so much, I had searched for weeks on how to fix this Click 2 Run problem, to no avail. I am not that savvy at the computer and was terrified to try this, it just seemed complicated for me. I was having other issues with my computer and was afraid if I tried it, I wasn’t sure what might happen. I had to try it , I did and it worked so…..Thank you from the bottom of my heart. I have liked you on facebook, put you on my favorites list and have told everyone I know about you. This is the first place (and I am sure will be the last) I will look when I am having any other issues.
    Have an awesome day, cause I know I will now!

  137. Thank you so much, I followed your steps for the very first time and everything was fixed, I am from a non-computer background, who only knows on how to work and operate it.

    Great effort, thanks again

  138. I must be dumb! I have tried and failed to find that %PROGRAMDATA%\Microsoft\OEMOffice14\OStarter\en-us
    file with no luck. What the heck am I doing wrong?

  139. Hey Mike,

    Well, first of all, %PROGRAMDATA% is an environment variable that actually points to the %SYSTEMDRIVE%\ProgramData folder (which is hidden), where %SYSTEMDRIVE% is your main hard drive letter (i.e., C:).

    If you can’t find it, try this:

    Open your Start Menu and in the Start Search box, type:

    cmd /c md %SYSTEMDRIVE%\OfficeBackup & copy /y %PROGRAMDATA%\Microsoft\OEMOffice14\OStarter\en-us\*.* %SYSTEMDRIVE%\OfficeBackup & @echo Done! & @pause & explorer.exe %SYSTEMDRIVE%\OfficeBackup

    Then press ENTER. Let me know what happens.

    -Steve

  140. Hi…Looking for help to an annoying problem and you seem a knowledgeable and friendly guy…perhaps if you can’t help, you could point me in the right direction?

    Ok…firstly, I have little computer knowledge so instructions need to really be step by step…

    I cannot find Microsoft word 2010 anymore! I can open documents using it…ask for a new document page and then save it but have to go through the nonsense of having to open a previously saved document first!

    It is not listed in my programs

    Any ideas on how to get it back on the start up page…it has been gone for ages and we just do this silly way of using it but it would be great to get it back to normal.
    Many thanks for reading and hope I haven’t wasted your time.

  141. Hi,
    I’m sorry i’m having problem with the last step..i can’t find the SetupConsumerC2ROLW.exe..i can’t locate this..please help need to get my microsoft office working pls pls pls

  142. Hey Johana,

    If you can’t find the installer file, it’s possible you may have accidentally deleted it. If so, if you are running Windows 7, you can try right-clicking the folder which is supposed to contain it (detailed above) and choosing Restore Previous Versions… to see if any backups exist!

    Alternatively, you can also try a System Restore to the point prior to where you deleted the files.

    Hope this helps!

    -Steve

  143. Steve, thank you so much. I am female and would happily kiss you too :) I have excel starter back. I can not believe i have done this given my deviations from your script. I need someone to help me configure some other stuff here in the uk and I would be interested in talking to you about it. It is basic stuff but not my forte. Would you be able to help? It’s stuff like configuring my samsung galaxy note 2 “phablet” as a wifi router for my asus netbook and setting up an hp all in one eprinter 1070a to print wirelessly from the samsung galaxy note 2 and netbook, mainly from the note though. I live in carrot crunching countryside where there is no free wifi. My samsung can be configured as a wifi router and my data plan allows it. I am also getting the smart docking station to use with the note. No doubt I will need assistance to hook this up to my tv and other media. Please let me know what you would charge for this if you were interested. I still can not believe excel works. Thank you so much. Grateful gertie

  144. Steve I have tried to like you on Facebook but can not find Triple s. Can you put a link in a reply here and then I will. Having read more about your work, I suspect you will not be interested in my earlier request. Thanks again for the help. best wishes grateful gertie

  145. @Karthick.R:
    Glad to be of assistance. :-)

    @Gertie:
    Well, it’d certainly be difficult to help with that sort of thing remotely, though I do a lot of that here in Louisville! :-D Happy I could help with your Office woes however.

    Since you asked, you can like me on FB using this link: http://www.facebook.com/pages/Triple-S-Computers/144735048931153

    But I really don’t get on FB all that often. Of greater impact are my Google reviews:
    http://maps.google.com/maps/place?q=triple-s+computers&hl=en&cid=6351664513338394638

    Please don’t feel obligated however! I am just happy to help.

    Have a great weekend.

  146. Thank you so much for this fix. Everything was fine until 2 days ago…..would not open up or let me uninstall or repair thru control panel. Did this fix in less than 15 minutes. Worked on this mess with microsoft for 2 days with no help….just a bigger mess. Again….THANKS!!

  147. Hi ya,
    I cannot find the OEMOffice14\OStarter\en-us directory under the progdata file. What do I do as I’m trying to re-install Microsoft office Starter? Kindly assist.

    Regards,
    Kate

  148. @Kate A.:

    If it isn’t there, you may have inadvertently removed the installation files. If so, if you are running Windows 7, you can try right-clicking the folder which is supposed to contain it and choosing Restore Previous Versions… to see if any backups exist!

    Alternatively, you can also try a System Restore to the point prior to where you deleted the files.

    Hope this helps!

    -Steve

  149. Dear Steve,
    Thank you so much for this information! It worked perfectly! Many thanks for a simple solution to a very annoying problem! You da man! :)

  150. I AM SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO HAPPY ON THIS WONDERFUL DAY. Ok I’m gonna stop yelling in excitement but I am so thankful for you posting this. It worked! I can finally go on with my life. This really worked. I have tried so many things and nothing. Although it’s not that easy for a novice like myself but it I tried it and it worked perfectly. Ok bye ^_^

  151. Hot dang Steve! Years later and this post is still a rockin’ solution! Thanks so much for your help and I’m sooooo happy you made this an easy fix! Have great days
    -

  152. Can you please explain your instructions in lamens terms? I am lost and really need my microsoft working.

  153. Thank you so much for the fix! I searched and tried everything. Wish I would have seen this first! Maybe the techs at Microsoft could use your expertise since nobody there could help!

  154. Hello,

    Please help i dont understand the last question and now i have even lost Microsoft Word

  155. Thank u so much.

    My father was having so much trouble with this error.!
    Fixed it for him using the above steps.

    Worked like magic :)

  156. Hello I have followed the step but when I run the SetupConsumerC2ROLW.exe file, the set up gets to stage 3 and says there was a problem with Microsoft Office setup. is there anyway to solve this problem?

  157. “If you happen to be missing the installation files for Office 2010 Starter, you can actually find them available for download in various places.”
    where can i find this download?

  158. Thanks all for the continued kind comments. It is my pleasure to have helped!

    @Shaina:

    Unfortunately, I cannot legally provide a link to them. Sorry!

  159. omg, you’re my hero! :) I’ve just used this and it helped so much! I was so nervous, because I have to write my final thesis for University and I needed Word and it just stop working. Then I’ve tried all those complicated solutions I’ve found on Google and none of them worked. Buy yours is awesome!
    Thank you so much! Keep up the good work! :)

    (sorry for possible spelling or grammar mistakes. English is not my native language).

  160. Hey Steve, thank you for the solution, it worked great for me. I did encounter some issues on the first step since I’m on a Swedish computer (which I’m guessing has different names for the same commands), so I skipped it and went directly to the clearc2r part. It worked fine, except now the Word icons on the word files are gone. I suppose I can live without them though, and my problem was solved, so thank you!

  161. I can only echo all the comments before me! Thank you sooooo much for your post. Like many others, this issue came up very unexpectedly and I spent hours looking for a solution. Tried several and NONE, ZIP, ZERO, were of any help at all.
    You are a techo wizard!! :-)

  162. i don’t know how to thank you steve but i really really love you now! ^_^ your a pro.!

  163. wow! For weeks my hp pavilion laptop has been freezing, unable to connect to the internet, unable to use system restore or defrag and exhibiting a whole host of other issues! I had unistalled starter, downloaded some free software to try & make do & was about to unistall ms office altogether when I found this!!! I am surfing with ease, nothing has frozen & I am going to try out all the other nonworking things things now. If you don’t hear back from me, know that all is well and that you are a FREAKIN genius!!! Thank you soooooooooo much!!!!

  164. THANK YOU!!! I’m a small business owner and have been doing my inventory on it. A program I didn’t think was running still (system mechanic) kept doing a registry cleanup. Suddenly, I wasn’t able to open it. This helped a great deal. Wasn’t a fix, as I have student/office and not starter. Caused some issues.

  165. Hi Steve. I Ran across this when searching for options online to fix my click to run Microsoft office. Well I have everything else done except the last step. I am not that computer savvy when it comes to all of the % files or what not.When it says to- then navigate to the ProgramData directory containing the Office Starter installation files- what do I do when i get there? and then what do i click on to Run the SetupConsumerC2ROLW.exe file to install C2R once again, along with a fresh copy of Office 2010 Starter.
    I appreciate the help in advance and look forward to hearing from you. By the way… Happy 4th of July to you and your family!

  166. Hey there Melly,

    Happy 4th to you and yours as well!

    If you can find the folder (and using the path I provided you should be able to; you can even just copy/paste it to a Windows Explorer folder window), it’s easy. Just Right-Click the SetupConsumerC2ROLW.exe file and choose Run As Administrator, and it will install for you. That’s all it takes!

    -Steve

  167. It took a little time, but IT WORKS FANTASTIC! Couldn’t find this solution anywhere else on the web. THANK YOU!!!!!

  168. Steve…
    Worked like a charm!
    Thank you so very, very much!
    Have a GREAT day!
    Robyn :)

  169. Wow, you saved me! This worked for repairing lost file associations for Starter 2010 caused by installing and then uninstalling Office 2007. None of the Microsoft solutions worked, but this was magical. Thank you!!!

  170. Hi.My problem is I bought & downloaded 2010 Professional Plus when I bought the laptop,so never used the click 2 run thing.But now & then my hdd partition with letter Q changes it’s name to Click to Run Office Protected & loses 3TB till it corrects itself.Anyone else able to reproduce this?

  171. Hi Steve,

    I am getting “Microsoft excel starter 2010 cannot be started. Try again or repair the product in the Control panel” error. I can’t find %PROGRAMDATA%\Microsoft\OEMOffice14\OStarter\en-us\ in my system. I tried the following command you suggested.
    cmd /c md %SYSTEMDRIVE%\OfficeBackup & copy /y %PROGRAMDATA%\Microsoft\OEMOffice14\OStarter\en-us\*.* %SYSTEMDRIVE%\OfficeBackup & @echo Done! & @pause & explorer.exe %SYSTEMDRIVE%\OfficeBackup

    First I see:
    The system cannot find the path specified.
    Done!
    Press any key to continue . . .

    Then I see the explorer window opened in C:\OfficeBackup folder which is empty.

    Please advise. Thanks in advance for you time.

    Sreeni

  172. Hey Sreeni,

    Sounds like the installation files simply do not exist on your PC then. If you previously removed the entry “Microsoft Office 2010″ from the Programs and Features dialog then that’s why they’re gone. If that’s the case, a System Restore to a date before you removed that entry is in order next, followed by the full procedure as outlined above.

    Alternatively, you can try right-clicking the ProgramData folder and choosing Restore previous versions… then choosing a date before you removed that entry and looking for the files in the directory detailed above.

    Hope this helps.

  173. Hi Steve! When I lost my Office starter the other day, I didn’t have time to read through your blog and follow these instructions, but I saved the page and say down to work on it today. When I was getting ready to follow your inx, I uninstalled Micro starter and click to run (for the umpteenth time)and also freeware ARO and Webroot antivirus (knowing that I had seen something from you about the danger of having my registry messed with by antivirus apps). At some point during my prep, a new Microsoft Office window popped up and I just went with that to reinstall Micro Office starter and VOILA! Nice new starter Office working! So I’m not sure if your fix was the magic or not, since I didn’t have to go through the steps, but I wanted to share with you anyway, since maybe uninstalling all of this helped, and may help others. Thank you for having the most complete discussion of this prob and the most clear instructions for a free fix out there. I’m unemployed, and losing my Office was a potential nightmare as I try to get resumes sent out and job applications open. Thanks a million. :) Will donate some day when I am solvent again :D

  174. Hi Steve,

    I’ve followed the steps however when I go to reinstall the click to run via SetupConsumerC2ROLW.exe it gets to step 4/4 – “Setting up Microsoft Office Starter 2010″ and then I get the error – There was a problem setting up Office Starter 2010, please try running set up again.

    Any suggestions? I’ve tried running the program as an administrator but it made no difference. The wizard says there are definitely no other Office files to uninstall. Is it worth removing all click to install files (for other programs)?

  175. You made another Microsoft 2010 Starter user a happy camper! While this is not the program I ordinarily use, there are times I need it to share documents with people who do not use WordPerfect. Thank you so much for being so kind and sharing your knowledge.

  176. Pingback: Office 2010 starter will not launch after working fine « PC Magician

  177. BINGO! Thank you so much for a clear and concise solution to this problem. I was fortunate enough to find your page and resolve my computer problem in very short order. There is a lot of ‘help’ on the I-net that is not worth a hill of beans, wastes hours of precious time and adds to many mental breaks. You my friend, are just that- a friend, to many frustrated computer owners, because you are a great resource

  178. You are an absolute genius, i have spent HOURS trawling through forum after forum and everything was useless, thank you sincerely from the bottom of my heart! Sorry if this is rude but I have a problem on my Windows 7 laptop with uninstalling certain programs due to a “fatal EXEtender.exe error” which i never installed yet seems to be required for a few uninstallations, any advice you can give me would be much appreciated :) oh, and i just downloaded that C2ROLW.exe thing and Office installed on its own, i didn’t have to put the disc in to reinstall!

  179. How can you ‘save a copy of installation office 2010′ if you cant do anything with it. I can’t open it, can’t repair it, can’t uninstall it etc. So I can’t completely remove it because I cant save it since it’s damaged. If I completely remove it, I’ll have to pay for it elsewhere since it was preloaded. So this didn’t help me at all.

  180. Hi Steve, I followed all of your instructions all the way through step 4. I got stopped at step 5 because I could not locate the SetupConsumerC2ROLW.exe file from my download. I also checked my program list for Microsoft, and office starter has been completely removed.

    Please assist, Thank you for your time.

  181. Thank you very much kind sir. You just saved me a lot of time and frustration. Have a lovely day!

  182. Under a deadline, suddenly this problem had me dead in the water. Searching LOTS of solutions, evaluating comments for depth and speed of solution. I cautiously followed your instructions, back-checking each step. Obviously you have saved me hours, if not days! Steve, you are Olympic Gold!

  183. Hi Steve,

    Wow, almost three years later, and still going strong with the fix!

    I have (had) MS Office 2010 Home and student Edition on my Win7 PC. It worked fine up until a few days ago. It was using the click2Run, which I totally hate.

    Out of the blue, the whole suite disappeared from my PC. I had nothing left except for an empty folder. After a bit of research, I noticed Windows had done an Office security update on my PC, right around the time it got wiped. I tried to repair to no avail. Said I needed an Internet connection, which I had but was not seeing it.

    My first thought was to restore, but figured it would reinstall the update. Then I found your site. This is what I did:

    1. Made a backup of the %PROGRAMDATA%\Microsoft\OEMOffice14\OStarter\en-us.

    2. Ran CleanC2R as instructed and now I have the Office 2010 Starter. However, I only have Word and Excel. I use to have the full package… OneNote, Access, etc.

    3. Found this site that guided me on how to re-download a new copy of Office 2010. I had my key. D/L was successful.
    http://www.accountingweb.com/article/how-reinstall-microsoft-office-when-you-dont-have-disc-or-download/222637

    Now… Questions…
    1. Don’t know where to start. Execute from the downloaded copy or execute a file from the \OStarter folder?

    2. Is there a way to forgo the Click2Run? It’s truly slow and a pain. Requires an Internet connection to run.

    3. Once I’m done, should I apply all updates, which one of them removed Office 2010?

    Thank you for any assistance you may offer.

    Sallie

  184. Hey Sallie,

    Your situation is a bit different as it doesn’t pertain to the Starter Edition, but since it’s using C2R, some of the same situations apply.

    First off:

    – Execute from the downloaded copy

    Yep, that’s what you want to do if you simply want to reinstall. However, if you are looking to go with an MSI-based installer instead, try this, starting with Step 5:

    http://office.microsoft.com/en-us/excel-help/click-to-run-switch-%20to-using-an-msi-based-office-edition-HA101850538.aspx

    After it’s all done, you can create a System Restore point and then apply all updates. It shouldn’t hurt your Office installation to do so. If it does, you can always revert to the Restore Point you created.

    Hope this helps! :-)

    -Steve

  185. Hi Steve,

    Thanks for your reply.

    Just shortly before your reply, I was getting anxious and decided to try to install what I had downloaded.

    All went well, and my full office is now back. Opened every program (Word, Excel, OneNote, etc.), and all is well… without Click2Run! Bonus!!!

    After the install, I created a new restore point… in case :)

    But now, should I remove the office starter that I have (after following instructions here), or should I keep it in case?

    And how in the world did my original office go from normal start to Click2Run? Mind boggling!

    Finally, is the MSI thing the same as what I downloaded/installed?

    Again, thank you for your help. Much appreciated.

    Sallie… who has a love and hate relationship with Microsoft!

  186. First of all, thank you for giving so much great advice to all of us. I did all that you described, downloaded a free version of Office 2010 from internet (since my computer had previously come with this but it had disappeared), the program now appears in my control panel and also in the start menu. However when I click on it, I get the message “Microsoft Word Starter 2010 cannot be opened. Try again or repair the product in Control Panel.” This also happens if I try to run Word as “administrator” as well. Hmmm…. any other ideas? Thank you so much!

  187. @Sallie,

    I really don’t know how that would have happened, but it sounds like you’re all set now. It must have been an MSI-based installer that you got your hands on. Congrats!

    @Lisa,

    Hmm. Well, I can’t really comment on the safety/legitimacy of whatever copy of the program you located, but assuming you are using a good copy, I would simply follow the steps in this article again from the top. It sounds like one of the procedures might not have completed successfully.

    Hope this helps! :-)

    -Steve

  188. Hi Steve,

    So, just tonight, I got a nice dialog box message entitled “Click 2 Run” saying that an update was available for Office 2010. OK or Cancel?. Guess which one I chose? LOL.

    How can I now uninstall that Click 2 Run starter thing? I see it in Control Panel | Programs. Can I safely uninstall it without affecting my true Office installation?

    Again, thank you for you time, much appreciated.

    Sallie

  189. I just started getting the dreaded Click2Run dialog, and I have yet to try your solution. For the record, I do not use a registry cleaner or anything else unusual; it’s a pretty bare-bones netbook. I never actually run Office on it, but I keep it installed and up to date with Windows Update. For me, the first Click2Run dialog popped up about a week after Windows Update installed some Office 2010 updates: KB2837583 (Office 2010), KB2817369 (InfoPath), KB2837595 (OneNote), KB2760601 (Sharepoint Workspace), KB2775360 (PowerPoint), KB2687567 (Outlook), KB2817396 (InfoPath). Several other updates were installed in this round, as well, and I suppose it could be any of them. I’m wondering if it might be better to roll back to the pre-update restore point.

    Anyway, I just wanted to mention this because your blog is pretty adamant that the problem is caused by registry cleaners, which may be true, but it’s not the only cause.

  190. I was actually successful in removing Click2Run from Control panel. Now I have to keep an eye on the Windows updates to make sure I don’t get tricked again.

    Sallie

  191. Steve,

    Thank you. Your clean up program worked great. It removed C2R and the Q drive. I couldn’t find the original Office Starter 2010 file that came pre-installed on my HP (Windows 8) so I went to a site that offered a free download and got the following error at the end of the download process:

    “There was a problem setting up Microsoft Office Starter 2010: There was a problem setting up Microsoft Office. Try running Setup again. If the problem continues, contact Microsoft Product Support.”

    Any thoughts on this and how I can get Office Starter 2010 reinstalled? Did I do something wrong?

    Thanks.

  192. Hey William,

    Glad to have helped. As for getting it installed, try rebooting first and then right click the file to run it as Administrator. See if that fixes it :-)

  193. Steve,

    Running as administrator worked (so cool). Starter versions of Word and Excel were installed but when I tried to open each one I got the following error:

    Click-to-Run Application Manager
    Microsoft Word Starter 2010 cannot be opened. Try again or repair the product in Control Panel.

    It appears that Click-to-Run was reinstalled along with Starter – both programs appear in Control Panel. But the Q drive has not reappeared.

    Is this something you can work on remotely? Or perhaps you have a call-in service and can walk me through this over the phone. We are also having a few other issues.

    Thanks.

  194. Excellent — so it’s resolved I presume?

    Sounds like it is!

    I can help remotely if you do ever need anything. I actually do it quite often for people who find my blog and decide they just want to have me handle something for them instead. Let me know if you ever need it — you can find my contact info at http://www.triplescomputers.com :-)

    Have a great night,

    -Steve

  195. Hi Steve:

    All your comments, answers and suggestions to everyone’s problems are amazing — thanks for your expertise!

    After doing a lot of what’s been suggested to date this is where I am in my process:

    When I run setupconsumerc2rolw.exe, steps 1 (prepare) and 2 (download) run fine, but step 3 (installing prerequisites) gets to 100% progress then rolls back to 0% and gives me the same error William got earlier this month:

    “There was a problem setting up Microsoft Office Starter 2010: There was a problem setting up Microsoft Office. Try running Setup again. If the problem continues, contact Microsoft Product Support.”

    I am running Win7 and the Microsoft programs that show as installed on Control Panel are: Silverlight, .Net 4.5.1, and Visual C++ 2008 Redistributable x64.

    Any thoughts?

    Thanks,
    Paul

  196. Hey Paul,

    It’s my pleasure to have helped. See if this works:

    Try rebooting first, and then right click the setupconsumerc2rolw.exe file and choose “Run as Administrator.” See if that fixes it.

  197. Hi Steve:

    Still the same error when ran as administrator…failed on Step 3 (downloading pre-reqs).

    Do you know if there any Microsoft common files I should remove or Microsoft programs I should uninstall to get rid of possible conflicting prerequisites? Perhaps the registries are corrupted?

    Thanks.

  198. Steve, I am stuck with Office Starter not loading like the gentleman abovementioned. I tried installing the patch from your link but it said no file found needed for the patch. Please help, I am vedyfrustrated. Do you suggest I just download one of the free office suits like libreoffice?

  199. I have the click to run configuation error,too. So I use Libre Office to open my doc,docx, and excel files. Then if I want to create a doc,docx, or excel document , I use Libre Office and save as a doc,docx or excel file. If I attach these files to an email, the recipeint will opn them as a normal WORD or Excel document. (as long as they don’t have the Click-to Run Configuration error :) )

  200. Awesome! I was afraid I would have to buy a whole new version of Office! Thank you so much!

  201. Hi Steve, it seems like a of people have had success with your instructions and I’m sure I would, but I really don’t know what I’m doing and I’m very concerned about losing my word documents. Instructions 2 3 & 4 all seem pretty straight forward to me but I get a bit lost on 1. and 5. Is there anyway you could make this a bit easier for me via email. Thanks Tim

  202. Hey Tim,

    I’ve been providing this service for people remotely (at a price of course) if you’d rather take that approach. The only free support I provide is via my blog… it would simply be unsustainable for me to address everyone individually for free. If you read and follow these carefully it really is hard to screw it up however.

    Thanks!

  203. I seem to be having an issue after moving all of our local pc’s to a domain login. The domain users are only standard users but it seems to happen even if they are admins as well.
    The problem is…..Every time the user logs off and logs back in Office Starter 2010 goes through the setup again and again every single time you start it up. Since most of them are standard users they are not able to open the program because it requires admin credentials on the prompt for updates.
    This is so frustrating. How can I reinstall Office Starter to permanently keep the settings from when I open it the very first time? I can’t go around and enter my admin login every day on 8 pc’s. It’s so frustrating. I’ve tried removing and reinstalling but once the user logs off the settings are lost and the program acts like it’s a new install when they log back in and try to open a word or excel file. Please help if you have any ideas. I’m so frustrated.

  204. Hi Steve,

    I just wanted to let you know that I had this Click-2-Run problem, and after a lot of Googling, my searches came up with useless websites.

    Luckily for me, this reddit thread (http://www.reddit.com/r/techsupport/comments/1ddr0v/error_click2run_configuration_failure_upon/) directed me to this website. I followed all the steps (including this one : http://www.microsoft.com/en-us/download/details.aspx?id=40201) and now everything seems to work properly. :)

    I just wanted to thank you for your time in making this webpage.

    Thanks.
    – Adam

  205. Hi Steve,

    Thank you for your help here, it helped me when I first had a problem with Office Starter.

    Now though, I have the same problem as Paul above but in my case, when I run setupconsumerc2rolw.exe, steps 1 (prepare) and 2 (download) run fine, but step 3 (installing prerequisites) gets to 20% progress then rolls back to 0% and gives me the same error that Paul and Williams got.

    “There was a problem setting up Microsoft Office Starter 2010: There was a problem setting up Microsoft Office. Try running Setup again. If the problem continues, contact Microsoft Product Support.”

    I have tried to run as administrator but to no avail, could you suggest another solution possibly?

    Hope to hear from you soon.

  206. Hi there Steve

    Thanks for your help. I finally got Starter reinstalled and working fine after a few attempts, but now the Microsoft Office 2010 shortcut in the start menu is missing it’s icons and the icons on Word and Excel documents are missing too, even though they still open fine.
    Do you know how to fix this? Also, the Word and Excel Starter icons do all show up in the Start Menu, along with all the tools with them.

    Thanks

  207. I have the office 2010 click2run error and have downloaded your cleanup tool but it doesn’t appear to work for me. I am running windows 7. Once I go in and select the cleanc3r program and run nothing happens and if I select extract all then it wants a destination location but nothing ever goes into that location. I have tried to use windows uninstall program but it won’t unistall the click2run or the starter pack.

  208. Hi steve,

    I tried following your instructions but I missed the First part where you need to back up the files under the progdata, now I downloaded the MS Office starter 2010 from the downloadcrew website and after the installation is done. I tried running the MS WORD start ant it gives “microsoft word starter 2010 cannot be opened. Try again or repair the product in control panel”
    when attempting repair for ms office starter – “click-2-Run package registration failure” – it goes back to problem 1… i tried many things now, really need your help on this..

    Thanks

  209. Jay-ar,

    Sounds crazy, but I would do the whole process over again. If done correctly and completely it should fix that problem.

    Let me know if it works!

    To everyone else just before that post… my apologies for having not replied, I have been very busy this month (just had our second child!). I will try to parse and reply these soon if possible. I’m glad you’ve found this page helpful!

    -Steve

  210. hi will any of my files be deleted or messed with if i do this thank you please get back to me as reallly need to use microsoftt office thanks

  211. Congratulations on the birth of your second child. I hope mother and baby are doing well and that nights are not too sleepless.

    My nights are less sleepless now thanks to your help with this problem. It all went pearshaped on my daughters laptop a couple of weeks before her big UK exams.

    I looked everywhere – and I do mean everywhere – on how to fix this problem. I shied away from following your instructions – your own views on registry cleaners are quite right and I am very nervous about any little program that can be downloaded from someone’s website that promises to fix everything.

    But nothing else worked so I followed your instructions and ‘bingo’ now my daughter can use word & excel again. A big thank you from me – and on my daughter’s behalf.

  212. Steve!!!! Thank you so much for your website and all the explanations. I got a little problems in the beginning, but after reading almost all of the posts and your kindly answers, I did made it!!! I must say.. you are the BEST!!
    Thank you, once again.

  213. Thanks!! My WORD is normal back!! People follow guide step by step, I didn´t restart one time and it says Click2Run pack registration error or sth like that and I need to do everything again.

  214. This was the answer I have spent days researching for. My computer isn’t the fastest and it still took a while to complete the whole process, but it worked perfectly. Thanks so much.

  215. Such an excellent solution!! I don’t know what Microsoft think they are doing but in recent times they have removed the option to reinstall the starter version so anyone uninstalling loses the programme altogether. On top of that it is sometimes impossible to uninstall in the first place. Your solution covers all bases. The best I have seen and I am an IT pro. A five star solution, many congratulations. Ron.

  216. I am a complete novice and Im having trouble figuring out how to complete step 1. Is there anyway you could post step by step of how to find and backup a copy of the required installation files for Office 2010. Thanks

  217. I just don’t know what to say other than …. THANK YOU THANK YOU THANK YOU THANK YOU

    I was about to throw my computer from the window.

  218. Guys,

    Thanks so much for all the kind feedback. It really means a lot; I’m thrilled this post helped all of you!

    For anyone with further questions:

    Please check the comments thread for my replies as many have already been answered. If you still need help, you can ask here, but this blog is merely free support, so I can’t promise I will have time to explain everything. I *do* offer this service remotely for a small fee (to cover the time) if you really are struggling with it; I’ve performed it already for dozens of people who’ve found this very page.

    I hope this helps!

    -Steve

  219. I’ve gotten through all steps but the last. It says I cannot install 32 bit version because I have 64 bit?

  220. I seem to have a strange variation of this issue. I’ve been using Office starter 2010 for years, but then recently started getting the error “Click-to-Run Application Manager” “Microsoft Word Starter 2010 cannot be opened. Try again or repair the product in Control Panel.”

    Guided by comments on MS support pages, I uninstalled and re-installed via control panel, and opened a Word document in Word and agreed the license agreement. BUT could not open it a second time! Same error!

    More Googling brought me to here, and I’ve followed your procedure exactly (three times) with the same result. I should mention that offcln.exe reports no files to remove (even though I select complete removal). I have however deleted “Microsoft Office” from the control panel, once, after running offcln.exe – it has not come back after running SetupConsumerC2ROLW, or since (though MS Office Starter 2010 and MS Click-to-Run 2010 are back in the control panel of course).

    Interestingly I can open and edit multiple .xlsx spreadsheets multiple times (they open with Excel Starter 2010), but only get lucky with the very first .docx document that I open after your procedure.

    Any suggestions?

  221. BTW: My hunch is that installing an MS update was related as I installed a batch around the time I first noticed the office starter 2010 issue. I certainly wasn’t doing anything with the registry at the time, though I admit I ran CC sometime last year, in the middle of a frustrating WiFi issue, but office starter has worked fine since… til just recently!

    Wondering if I should perhaps try going back to a restore point?

  222. @Jenny:

    That’s odd; under Programs and Features in the Control Panel, do you see any 64-bit Office versions installed? If not you may have some stray files in Program Files that are throwing off the installer (I wouldn’t recommend manually deleting any of this stuff however without a sound backup first).

    @RobinM:

    That’s a really tough one. It sounds to me that it possibly indicates a much deeper problem than simply an Office installation corruption issue. It could be:

    A) Permissions
    B) Corrupt Filesystem
    C) Corrupt Installer Database
    D) Corrupt System Files

    These can all be repaired, though you might consider professional help if the basics don’t work. I would probably start with the Filesystem and then System Files and move down to the other, more specific possibilities after those fundamentals are taken care of.

    1) Filesystem (first!): Open an elevated Command Prompt (Start > type cmd > Right-click Command Prompt and choose Run as Administrator), type chkdsk /f c:, press ENTER, Reboot

    2) System File Check/Repair: Open an elevated Command Prompt, type sfc /scannow, press ENTER, Reboot.

    3) Corrupt Permissions: http://blogs.msdn.com/b/astebner/archive/2006/09/04/solving-setup-errors-by-using-the-subinacl-tool-to-repair-file-and-registry-permissions.aspx

    4) Corrupt Installer Database: http://support.microsoft.com/kb/971187

    Good luck.

    -Steve

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