In recent weeks, I’ve encountered multiple machines unable to install Windows Updates thanks to a perpetual message claiming:
No matter what the user does, these machines simply won’t install any updates. If they’re rebooted as requested, nothing happens, and the message simply reappears upon reentering Windows, no matter how quickly the user attempts to invoke the process. Resetting the SoftwareDistribution repository, by the way, does not solve this problem. Neither does restoring the conventional Windows Update settings using a variety of troubleshooters, such as the Microsoft troubleshooter.
What does work, however, is removing a single registry key which is responsible for the problem:
(apologies for high-res screenshots; I’m too lazy to correct this)
The particular key in question is:
- HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\OSUpgradePendingReboot
All that’s necessary is to delete this key, and the problem evaporates, like it never even happened! The key is related to the Windows 10 in-place upgrade process which (used to) take place through Windows Update. The situation seems to suggest that these machines were nearing the final stages of the upgrade when something happened and they failed to install it. Now, the upgrade windows has officially passed.
As always, of course, it’s wise to create a System Restore point before modifying your registry, etc., yada yada.
Hope this helps!
Today I encountered a bizarre issue when performing a routine setup on a refurbished (read: practically brand new) Dell Studio laptop. The problem manifested itself when Windows Update was run; rather than successfully connect to the Windows Update server and download updates information, the client would return an error:
Error Code 0x80072EE2
You receive updates: Managed by your system administrator
This sort of behavior is expected if your PC is set to receive Windows Updates via the WSUS service; in other words, not from the standard Windows Updates servers. But this computer was all-new (a new Windows install) and had never had a group policy set related to this (at least, it wasn’t supposed to have had it set)!
None of the usual Windows Update repair tools corrected the problem. Luckily, however, after a bit of research and experimentation, I devised a solution. Please note that this solutionshould not be performed if your computer uses a Group Policy for Windows Update:
- Open RegEdit and navigate toHKLM\Software\Policies\Microsoft\Windows\WindowsUpdate
- Remove any and all values within this key. Most likely, the culprit is a faulty Windows Update source server. Sometimes this is the result of a latent or previous infection.
- Finally, download and run Microsoft FixIt 50202. Try the Default settings first, and if that does not work, try Aggressive.
- Reboot the computer and check to see that Windows Update is working properly.
An annoying issue to be sure, but at least this solution works! Please let me know if this solution has helped you. 🙂
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