I'm a single-technician operation backed by 30+ years of hands-on experience, proprietary diagnostic tools I built myself, and an AI-powered analysis system that gets smarter about your machine with every visit. Whether it's advanced virus and malware removal, hard drive data recovery, stress-free new PC purchase and setup, or intensive troubleshooting and optimization, I solve your problem—with the greatest of care and expertise, and consequently, the lowest risk to your data.
I'm a different kind of tech than what you're used to. I am the solution to your problem.
I never advertise, and I never partner with companies to try and sell you specific remedies just to make a quick buck. I charge zero markup on all parts and equipment, so I have zero incentive to sell you stuff you don't need. I just find your problem. And fix it. For good.
You'll find honest and straightforward explanations of everything I do here on this website, and you'll get precisely the same from me when you hire me.
So no matter what the issue, whether at home or the office, I'm here for you. Relax—let me show you how it should be done.
Welcome to the solution.
Chances are, you were referred to me by someone else... and there's a reason for that. When you hire me, you know that I'll be doing the work for you personally. Better still, I have no financial or political allegiances to any manufacturer. I work for myself and for you only.
When I perform a service, I go the extra mile to ensure everything is as it should be. I honestly don't compete based on price—I compete with results. The work I perform is not typical grade; it is meticulous, forensic-level service that is almost unheard of from any service provider, anywhere (seriously). It's been described as "hybrid boutique" level service: commercial MSP-grade granularity brought to the residential/SMB segment, subscription-less. It basically doesn't exist in the industry.
I work in-lab, on-site, and remotely—whatever's most convenient for you. My basic rates are:
$148/hr in-lab (drop-off)
$176/hr remote (billed in 15 minute increments)
$196/hr on-site ($224/hr for business)
A handful of services and core functions are billed flat-rate for simplicity. Some services require a particular environment; I'll let you know about those while we're planning for your needs.
By the way: every single service beyond the very basics includes a comprehensive 4- to 12-page forensic-level Service Report—now informed by S-Ray AI diagnostic analysis—explaining exactly what was done, why, and how to maintain results. No other service provider in Louisville does this.
I answer my calls personally; no automated systems or receptionists to navigate. Though I'm invariably busy, I generally respond quickly and can meet with you the same day. Most repairs, assuming parts are available, are completed within 1 to 2 business days. Efficiency and results are the name of my game.
While I don't handle everything (and I'm not afraid to refer you when warranted), my expertise is both broad and deep: I can handle the simplest of tasks (basic optimizations, software troubleshooting, parts upgrades) with efficiency and precision that renders my results uncommonly resilient. But I am also fully (and uniquely, in many cases) equipped to tackle complex projects ranging from confusing account entanglements, cloud storage/OneDrive account/sync puzzles, Outlook nightmares, and difficult system replacement roadmaps—all the way up to perilous and precise RAID-6 recoveries, complex manual Windows driver and software troubleshooting, and scammer remote connection remediation (and prevention) work.
Having said that, here are specific items I do not tackle:
I may have started Triple-S Computers officially in 2006, but my work has been a lifelong endeavor. Beginning with programming on an Apple IIGS in 1992, all the way to serving as a Senior Editor at laptop and technology review and news site Notebookcheck.net from 2012 to 2019, I've been building my skills for decades purely because I love my work.
I've also written as Laptop Editor for PC Perspective, Managing Editor for DigitalChumps.com, and I maintain a (ridiculous!) YouTube channel covering some of my tech musings. This isn't just a job, it's my passion!
a.k.a.: why I've never done a dollar of marketing
I do practically everything, with very few exceptions!
Below is a partial list of my most popular services. Chances are, if you need it, I can do it!
Oh, so much... well, more specifically, here's a list of common services:
A small sampling of actual, real customer reviews (from Google)
(unlike others, I don't have to pay for five-star feedback)
WAVE News: “Ransomware: The computer threat you should worry about”
The ransomware virus locked his files, holding them hostage and told him to pay
thousands of dollars or they'd be lost forever.
"I was distraught, to say the least," Steilberg said.
He went to Steve Schardein, a tech specialist and the owner of Triple-S Computers.
Schardein got Steilberg's files back, but that's not always the case. [...]
"I thought it was curtains for a while," he said.
[Read the article at WAVE 3 NEWS]
WDRB News: “4 tips to protect you from the latest online phishing scams”
"These guys are throwing out the bait just hoping you'll take it,” said Mindy Eaton with the Better Business Bureau. "They're using the Netflix logo. The email address looks like it's from Netflix."
The email says the user's account was suspended and prompts them to click a link to enter payment information to re-start the membership. The link is managed by scammers who want to steal your money, your bank information and possibly even your identity.
"They catch you in a weak moment, and all of a sudden, they've got your credentials,” Steve Schardein said. “And of course, sometimes you don't notice, and they have a chance to use them to their benefit which is a problem."
Schardein owns Triple-S Computers and said scammers are becoming more sophisticated, and the schemes are hard to spot.
[Read the article at WDRB NEWS]
There's a reason why Triple-S Computers boasts over 375 five-star reviews on Google and perfect scores across numerous other platforms. These aren't accidents, and they aren't paid for (unlike many competitors)—they're authentic, organic, happy clients who are thrilled to tell the world about their experience.
More than 75% of my new clients are direct referrals. I've never spent a dollar on marketing, I don't pay people or websites to promote my brand, and I plan to keep it that way.
Call me today to find out precisely why that is!
TripleSComputers.com